{"id":793,"date":"2024-10-28T18:14:57","date_gmt":"2024-10-28T18:14:57","guid":{"rendered":"https:\/\/www.jomandav.com\/?page_id=793"},"modified":"2024-10-28T18:17:49","modified_gmt":"2024-10-28T18:17:49","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/www.jomandav.com\/index.php\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<div class=\"wp-block-stackable-text stk-block-text stk-block stk-9e76ed0\" data-block-id=\"9e76ed0\"><p class=\"stk-block-text__text\"><\/p><\/div><h2 class=\"wp-block-heading\">Warranty Coverage<\/h2><p>The Solar Panel comes with 20 years, Batteries Lithium for 5 years, Tubular for 18 months, and Inverters for 12 years. There is a limited warranty from the date of purchase.<\/p><p>This warranty covers defects in materials and workmanship under normal use and maintenance.<\/p><h2 class=\"wp-block-heading\">Components Covered<\/h2><p>Solar Panels: Covered for 20 years against material and performance defects. Performance degradation. This warranty does not cover physical damage<\/p><p>Streetlight: Covered for 24 months. This warranty does not cover physical damage.<\/p><p>Solar borehole: Covered for 12 months<\/p><p>Inverters: Covered for 12 years for material defects and malfunctions.<\/p><p>Batteries: Covered for Lithium for 5 years or Tubular for 18 months for charge cycles, whichever comes first.<\/p><h2 class=\"wp-block-heading\">What the Warranty Does Not Cover<\/h2><p>Damage caused by improper installation, maintenance, or operation that is not in accordance with the manufacturer\u2019s guidelines.<\/p><p>Damage due to weather conditions (hail, lightning, floods, etc.) or natural disasters.<\/p><p>Normal wear and tear, including degradation of energy output over time (unless above-specified thresholds are exceeded).<\/p><p>Unauthorized modifications or repairs to the system.<\/p><p>Damage caused by electrical surges or improper electrical connections.<\/p><h2 class=\"wp-block-heading\">Claims Process<\/h2><p>To file a warranty claim, contact our customer service team<\/p><p>Please provide proof of purchase, product serial numbers, and a detailed description of the defect or issue.<\/p><h2 class=\"wp-block-heading\">Remedies<\/h2><p>If a covered defect is found, we will, at our discretion:<\/p><p>Repair the product or replace defective components.<\/p><h2 class=\"wp-block-heading\">Exclusions<\/h2><p>This warranty does not cover any incidental or consequential damages (e.g., loss of energy production or revenue).<\/p><h2 class=\"wp-block-heading\">Transferability<\/h2><p>This warranty is not transferable to new owners.<\/p><h2 class=\"wp-block-heading\">Diesel Generator<\/h2><p>The warranty coverage for a diesel generator typically includes protection against defects in materials and workmanship for a specified period. Here are some common elements found in diesel generator warranties:<\/p><ul class=\"wp-block-list\"><li>Coverage Period: Warranties often cover between 2 years. It might also be based on operational hours, 2,000 hours, whichever comes first.<\/li>\n\n<li>Parts and Labor: Most warranties cover the replacement of defective parts only. This does not cover labour costs for repairs.<\/li>\n\n<li>Major Components: Key parts like the engine, alternator, and control systems are usually covered.<\/li>\n\n<li>Exclusions: Wear and tear items (e.g., filters, belts, or batteries) may not be included. Damage caused by improper use, lack of maintenance, or environmental factors may also be excluded.<\/li>\n\n<li>Maintenance Requirements: To keep the warranty valid, regular maintenance (as per the manufacturer\u2019s recommendations) is often required.<\/li><\/ul><h2 class=\"wp-block-heading\">Solar CCTV warranty policy:<\/h2><p>Maintenance and Installation: The warranty is voided if the system is not installed or maintained by a certified technician, or if unauthorized repairs or modifications are made.<\/p><p>Warranty Period: Most CCTV systems come with a warranty of 12 months.<\/p><p>Parts and Labor: The warranty covers the replacement or repair of defective components and does not cover labour costs for the repair or installation.<\/p><p>Covered Components: This typically includes cameras and DVR\/NVR units.<\/p><p>Exclusions: Warranties do not cover damage caused by misuse, improper installation, environmental factors (e.g., extreme weather), or natural disasters. Consumable items such as hard drives are excluded.<\/p>","protected":false},"excerpt":{"rendered":"<p>Warranty Coverage The Solar Panel comes with 20 years, Batteries Lithium for 5 years, Tubular for 18 months, and Inverters for 12 years. There is a limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use and maintenance. Components Covered Solar Panels: Covered for 20 years against [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-793","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/pages\/793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/comments?post=793"}],"version-history":[{"count":3,"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/pages\/793\/revisions"}],"predecessor-version":[{"id":796,"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/pages\/793\/revisions\/796"}],"wp:attachment":[{"href":"https:\/\/www.jomandav.com\/index.php\/wp-json\/wp\/v2\/media?parent=793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}